Everyday Law

December 15, 2008

Debt Collection –Why do I keep getting calls but no messages?

Filed under: Debt Collection Harassment — Amy Kleinpeter @ 3:13 pm
Tags: , , ,

“Calls, I got calls!  But they always hang up the phone!”

Whenever a client calls to inquire about bankruptcy, or because she was sued in a collection action, I always ask — have you been getting calls?

There is no need to explain what I am talking about — everyone who has been unable to pay their bills, or even has been paying bills late — everyone knows about the CALLS.  Most start at 8:00 a.m. and end at 9:00 p.m., but the sheer number of calls can make using the phone almost impossible!  Plus there is the fact that if you are getting calls, you do not want to EVER answer your phone., so you let it go to voicemail, where, pretty often, the debt collector will hang up.

I have clients complain about this — No one ever leaves a message!  They all just hang up!

Yes, most debt collectors hang up and do not leave a message.  Why?  Because that is what they are SUPPOSED to do by law!

Why?  Because a debt collector must, by law, always identify themselves and the nature of the call — those “This is Amy calling from Amy Collections, I am trying to collect a debt…”  That message must be left with ALL communications.  HOWEVER — debt collectors are not allowed to leave information in a phone message which, if heard by anyone other then the person being called, would effectively broadcast “This person has an unpaid debt!”

Imagine that I have an answering machine, or I share voicemail with a family member,  and a debt collector leaves me message “Amy, this is ACK Collections, and I am calling to collect a debt.  Call me back about paying your overdue Citibank card!”  If that message is heard by anyone else, that person immediately knows my business!  It is illegal for a debt collector to tell others about my debt or anyone’s debt — they do not have the right to broadcast your business like that!

Sooooo..let’s recap:  Any message from a debt collector that does not have their identifying information is illegal.  Any message which an outside person could hear and learn about your debt is illegal.  THEREFOR — all messages left by debt collectors are illegal.

So, quit complaining about the hang-ups on your voicemail – – at least do not complain about the fact that the collector hung up.

AND — start saving and recording every message that IS left by a debt collector, because it very likely is illegal.  You can sue the debt collector for these illegal messages and help put a stop to their illegal tactics.


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